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StellaPro Support 

<p>We apologize, but we are unable to change details such as the payment card used for an order once it has been placed. However, we can cancel and recall the order, and you will need to place a new order with the correct details. If you wish to cancel your order to adjust any details or if you have made an error, please contact us as soon as possible to assist you with this process.</p>

We apologize, but we are unable to change details such as the payment card used for an order once it has been placed. However, we can cancel and recall the order, and you will need to place a new order with the correct details. If you wish to cancel

Can I make changes to my order after it has been placed?

General FAQ

Orders

Bike light won't turn on, indicator light flashing red

Travel Lockout - All Bike Lights

Travel Lockout Mode

Bike Manual PDFs

Bike User Guides- 2020 & Newer

Rando 500 Manual

Bike Manuals - Current User Guides

Nip (headlight) and Tuck (taillight) Manual for eBike

Urban Manual 2017-'18 (Trail1000/1000FC/900/700/500/350)

Stella 300 & 600 Dual Manual

Solite Manual

Urban Manual 2018-'19 (Trail1000/1000FC/1000/700/500)

Seca 800 & 1400 Manual

Urban Manual 2016-'17 (850/800FC/800/650/500/350)

Urban 180, 300, 500 (2012) Manual

Bike Manuals - Discontinued Lights

Bike Manuals

Battery Care Tips - Bike Lights

Run-time Test - Bike Lights

Bike Light Not Charging

External Battery Compatibility Matrix

Batteries and cold temperatures

Low Battery Indicator Warning

Short Run-Times

Infinite Power Assist (IPA)

My light is overheating,  hot-to-touch!

Race Mode for Seca, Seca Comp, Taz, Vis Headlights, Urban 700, 900, and 1000

Charging your Seca and Imjin Batteries

My Light is off, but light is still on

E-Bike

What's the difference between the VIS Pro 1000 Trail and the VIS Pro 1000 Blacktop?

What do I do if my light is dimly lit when turned off?

What's the difference between the VIS 360 Pro and the VIS 360 Pro Plus?

Bike FAQ

How to mount your Vis 360 and Vis 360+ on your helmet?

Solite Helmet Mount

Mounting Your Urban

Mounting Your Vis 180

Mounting the Seca and Stella lights on a Helmet Mount

How to mount and use your Seca Comp / Taz bike light?

Vis 180 Removal Tutorial

Solite Bike Mount

Assembling your 2012-'14 Urban Mount

Urban GoPro Mount Installation

Urban Quick Release Mount

Mounting Your Lights

Bike

Choosing your Dive light

Sola Manual

GoBe Manual

GoBe Operation Modes

GoBe SOS Mode

Sola 15k Manual

Dive Manuals

Sola Wake Up / Bump

Sola - Removing switch assembly and opening purge valve

Battery Care Tips - Dive Lights

Sola Care & Maintenance

Sola is not charging - Cleaning the contacts

Sola Dive light - Troubleshooting

Dive Light Servicing

Sola  Travel Lockout

Traveling with your Sola

Travel Lock-out Mode for Sola

Travel Lock-out Mode - GoBe

GoBe won't turn on, red light flashing

Dive - Travel Lockout

Using your Dive light above water

How deep can you take a Sola Dive light?

Sidekick: Tips and Tricks

How often should I grease/replace my o-rings?

Help! I don’t know how to turn my Sola off!

Sola Old Style vs. New Style Body

Run-time (Burn-time) Test - Dive Lights

Sola is not charging and won't turn on

Charging your Sola

Sola won't turn on, indicator lights flash red

What do the colored LED lights on my Sola mean?

The Sola Dive Family

The Sola Imaging Family

How should I store my housing and lights?

How often should I white-balance? Should I use my filter or my lights?

Dive FAQ

Sidekick: Dive Arm Kit

Sola T-Handle mounted to the Gobe Body

Sola Pistol Grip

Sola Locline Mount

Mounting Your GoBe

Sola T-Handle

Sola Hand-Strap

Sola Ball Mount

Mounting Your Dive Products

Dive

Return Policy

How do I return an item?

Returns

Return Shipments (sending us stuff...)

Can I ship to a different address/person?

Where do you ship to?

What's the deal with Back-Orders?

How do I check the status of my order?

How long is this going to take?

Where is my shipment?!

Shipping

Payment

Checkout Issues

Checkout & Payment

CA Privacy Policy

Privacy Policy

Warranty Policy

What our warranty means to you

Warranty - Online Sales: Amazon & Ebay Purchases

What is the process for getting my light repaired under warranty after sending it in?

Can I trade in my light for an upgrade or get a refurbished one?

Warranty & Upgrades

How can I check the status of my order?

What should I do if I need the order to ship in time for a specific date?

What should I do if my order delivery is scheduled for a date when I'm not available?

How can I update the shipping address for my order?

What should I do if the tracking information shows an incorrect address or an error?

What should I do if my package was marked as delivered, but I haven't received it?

Unassigned BIKE DUMP

Can I make changes to my order after it has been placed?Updated a month ago