We apologize, but we are unable to change details such as the payment card used for an order once it has been placed. However, we can cancel and recall the order, and you will need to place a new order with the correct details. If you wish to cancel
To check the status of your order, you can track your order using the tracking information provided to you. This information can be found in the confirmation email sent to you after your purchase. If the tracking information was not received or if yo
If you need your order to arrive by a specific date, such as for a shoot or an event or a dive trip, please inform us as soon as possible. Shipping usually takes a set range of days after it has left the warehouse, but we will do our best to ensure t
If you are not available to receive your order on the scheduled delivery date, please let us know as soon as possible. We will coordinate with our shipping team to see if we can delay the order delivery to a more convenient date for you. It's importa
If you need to update the shipping address for your order, please notify us immediately. Our shipping team will be informed of the change to ensure your order is sent to the correct address. We'll do everything we can to accommodate your request, esp
If the tracking information displays an 'Incorrect Address - Item forwarded/redirected' update, please confirm that the address listed in your customer information is correct. In case there is an issue, you may need to reach out to the local post off
If your package has been marked as delivered but you haven't received it, please reach out to us for assistance. We will look into the issue and work to resolve it as quickly as possible. In most cases, the package might have been delivered shortly a